Others say...

"Euro-Pro Shark customer service stinks"
I bought this iron at Target and after a few months I am having problems with the iron. It leaks water and the water stains my clothes. I went to their website the only place to get some information to see how I can correct this problem or to contact this manufacturer and the site does not reconize the model number EP480. They don't a phone number where to call and now I don't where to get service since it's been a few months the store can't do nothing. I wasted $54.

"Euro-Pro Shark Professional Iron"
I liked the weight of this iron (too many are too light and do not get wrinkles out or iron a sharp crease) and I liked the padded handle. Especially I like the very long cord.
However, the heat dial is under the handle and extremely difficult to see, and because the window for water level is blue, it too is difficult to see.

"Packs a punch at a great price"
For $49.99, there is little competition that offers the same feature set. It's got the smooth stainless steel plate, excellent build, and powerful steaming and heating capabilities. And you don't need distilled water. There isn't much that a $150 iron can do better than this one.

"Inferior Product"
I have found this iron to be a hazard and I have found this company to be impossible to deal with. A customer service representative hung up on me when I politely asked to speak to a supervisor in August (I bought the iron in February). This iron is actually dangerous when it spits water everywhere. Furthermore, it has ruined some expensive linen clothing of mine. I actually have tried two of these, returning one to the store where I bought it. The second iron had all the problems as the first one. The Euro Pro company requires the customer to spend his own money to return the product for repair and then to pay another $9.50 to have it returned from them. This is another $15.00 or $20.00 on top of the $50.00+ that one pays for the iron. I sent a certified letter to them over a month ago (at the cost of $4.42) which explained my problems and my desire for a refund -- not a repaired iron or another iron. They received that letter one month ago and have ignored me completely. In addition to spitting water everywhere, this iron leaks water constantly and shuts down in the middle of my ironing -- not just when it is left unattended. I would not use one of these irons if it were given to me.

"Note to Busy Sacto Mom"
Just thought you (and other's who are considering this or any iron) should know something about modern irons. Irons that are self cleaning or have anticalc features, should never have distilled water, softened water or any other water that does not come from your tap used in them. They are designed to function with tap water! Your problem with the "rust stains" is being caused by the distilled water, which can also cause leaks or spitting. Look in the manual as it should tell you what water is or isn't acceptable and how to clean your iron. If you clean your iron according to the manufacturers recommendation and then fill it with water from your tap (no refridgerator water either) then it should take care of the problem. You did not get a lemon. You are using a modern appliance in an outdated way!