Others say...

"Works great but does not last long."
I purchased this model from HSN about 2 years ago. Once I finally took it out of the box and started cleaning, I could not stop. It was great at cleaning everything. Once I was done, I really felt the house was clean. Then the day before company was coming for Christmas, I turned it on to heat up, there was a flash from the bottom, then the heating unit was dead. It still has power, but no heat. It took perseverance to find a number and then reach customer service who was less than helpful. She advised that I would have to pay for shipping and repairs and that it was probably not worth it. When I asked for a local dealer, she could only advise to check with any small appliance repair. I suspect from the other posts that I will find out that it will be cheaper to buy a new one. This is definately the way to clean, and I feel lost without it. However, it appears from the other posts that mine was not an unusual event. So while I will buy another vapor cleaner, I will not be investing my money in this brand anymore if this is the best they can do with their supposed high end model.

"Waste of Money!"
We ordered this product from HSN 10 months ago. Although we used it frequently on our tile floors, it was not abused. We paid over $200.00 and it lasted just shy of 10 months and then would no longer heat the water. The warranty does not cover labor or shipping....only parts. By the time we get done paying for needed repairs, we are better off buying another one....just NOT a Euro Pro.

""Once you get the hang of it""
I was intrigued when I first read about steam cleaners but quickly dismissed them as something that "works" on the shopping channels but not in real life. I took a second look after reading a review in the New York Times from someone who had purchased this model and swore by it.
I first used the steamer on my shower and was somewhat dismayed. The gunk in the shower tracks seemed to fly everywhere and I was confused. After some trial and error I realized that steam cleaning is all about steaming and wiping. You need lots of cloths and very shortly you figure out the pace. This machine works REALLY WELL for certain things. Small electrics (e.g. coffee maker,stand mixer or toaster) in the kithen look brand new after steaming. (You steam and then wipe.) All the junk in the cracks and crevices melts away and there is a shine that I don't see with regular cleaning products. Windows get really clean too, although I don't use the tool included specifially for windows. I steam and wipe with cloths. However, I do use the window tool on screens and they truly shine! Light fixtures are so much easier to clean with this method. The heat from the steam and the air pressure really blow the dust and dirt away. And tile literally looks brand new. The inside of the refrigerator is so much cleaner after using the steamer. I still used a wash cloth with soapy water, but for sticky, hardened gunk the steamer truly was useful. It's also great after using soapy water to use the steamer to remove all traces of residue. Everything looks brand new! Once you get the hang of it, I think you'll find this an extremely useful product. Be patient and openminded. The first time I used it I was SO annoyed and then got the hang of it and now I wouldn't be without it. I am very satisfied with the Euro-Pro EP961.

"Not happy with this product at all"
I have bought five euro-pro steam cleaners three for Christmas gifts and two for myself. All have malfunctioned within three month time. The expense of shipping these back for repairs is very costly say nothing about the length of time for the repairs to be done (10 weeks). Do not try to reach customer service as the line is always busy. I feel someone should be held accountable and start listening to customers who have spent a lot of money thinking they are getting a good product and service (which both lack). I also think the place of purchase should be more helpful in getting euro-pro to better serve their customers. It's not only about selling a product but being able to satisfy and go the extra step to help customers resolve any issues.

"Long wati- big disappointment"
I waited over 5 weeks for this cleaner to arrive. The steam is not hot- can put your hand in it and not get burned. It didn't even start to clean my oven. I have a little Hot Shot that put rings around this model.