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Others say...
"Bodum Granos the Greatest" The best if you want a simple shot of espresso or a very fine capuccino. "Poor customer service. " I purchased this machine in November 2005. When working it is a wonderful but it started to leak within 6 weeks. I sent it back for repair or replacement, 3 weeks later I received a badly damaged box, not the shipping box but the Bodum box. The replacement had a manufactures date of 03/04, 2 years old. It had obviously been used, coffee and water stains were present several scratches, and parts were missing. I called customer service and the supervisor promised they would ship a new one immediately and I would receive it no later than 2/23/2006. Three days after I was promised I would receive the new machine it has yet to arrive. I called customer service today and was informed they have no record of shipping a new unit and could I call back next week. The very used replacement machine was shipped back last week. I regret making this purchase "Woked great for about 6 months. . . . " Loved my machine when I got it - it is beautiful, and made a great latte. I used it about 7-4 times a week. After having it for about 6 months, I noticed that less and less espresso was coming out of the brewhead, and then I noticed that the machine was leaking. Luckily it is under warranty from the manufacturer, but I'm having a hard time finding my sales slip. If I can get the company to repair the leak, then I will be very happy with my purchase - just make sure that which ever machine you purchase has an extensive warranty and make sure to save your sales slip!! "Worked great...for a while " We received our machine in November as a gift. It worked great through the holiday season, in fact, a little too well, as on January 1st we were all left looking for ways to "kick the habit". Well, problem solved - the machine has stopped working. All the cleaning and descaling in the world have been unable to bring it back to life. Now I can't even get the power lights to come on. It started with a sizeable drop in steam pressure, followed by steam and water coming out of the wrong places in the "head". The pump would get extremely hot simply from the routine task of pushing water around. I would guess that either the pump has failed on its own accord, or a failed seal has caused a pump failure. Whatever the problem, we are now left to deal with a warranty claim. With any luck, they'll just fedex me a new one tomorrow morning...what? No, really, I've kicked the habit...it's just such a good looking machine that I like having it around..;) "Incredible machine, wonderful espresso, and worth the money!" I bought the machine about 2 weeks ago and it took me about 5 min to read the instructions and use the machine. Sorry, but one would have to be an idiot not to understand how to use it. I love its versatility,e.g. espresso coffee or pods, regular water or add bottle (for those whose tap water is bad (comes with an adapter)), froth maker for capuccino or steam water for tea. It sure will draw WOWs from your friends. As long as you remember to run a cup of water through before each time you use it, your espresso should be the perfect temperature. Took me some time to realize why it was lukewarm. The only bad thing (why i gave it 4 and not 5 stars) I have to say about the Granos is that in order to remove the portafilter, i.e the part with the handle holding the coffee, you have to use force. But maybe after a few months it will loosen up a bit and things will be easier. All in all I am completely satisfied with its user-friendliness, crema, temperature, and versatility.
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Bodum 3020-16US Espresso Granos
Why I buy this one ? - Single or double espresso at the push of a button; fully programmable - Chrome-plated brass filter holder; 19-bar pump; ThermoBlock provides full-flavored coffee - Cup warmer; water-bottle adapter; steam wand for making cappuccino and latte drinks - Uses ground coffee or espresso pods; tamper and single, double, and pod shot filters included - 2-year limited warranty It's better to buy this one too...
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What our customer's say! "Worthwhile Love Affair", Purchased after a Krups $39 espresso maker, the Granos was definitely a step or two up. A five-star beauty. I've used it every day, sometimes twice a day, often for many people for 2 1/2 years now. Dozens of different coffees and blends have been savored. There have been pressure and leakage problems, but I found the trick is to keep it clean with either a commercial or a homemade (cream of tartar) flush. This eliminates most leaking or subpar performance. While it seems the cleanings are becoming necessary more often as the machine ages, it's been definitely been worth every penny. Hopefully it will last as it will be hard to replace such a beauty. "CAUTION: This machine has known leaky design flaws", CAUTION: This machine has known leaky design flaws which BODUM chooses to ignore. I purchased my machine January of 07 and was infatuated with my machine functionally and aesthetically until it began to aggressive leak from the tank above during the process of making espresso just nine months after purchase. After returning the machine (very costly shipping) to an apathetic outside contractor of Bodum that provided absolutely no technical information or help, the product was returned to me a month later only yielding one shot of espresso before it started to pour out the seams from the tank once again. CAUTION PEOPLE. This machine is tantamount to a sexy woman with no substance inside. Gorgeous looking design but with a huge design flaw that dates back to the conception of this product in 05'. DO NOT WASTE YOUR MONEY or be tricked by the provocative sexual curves of this machine. Shame on Bodum for not making the necessary changes in their product when an obvious design flaw exists. According to my research, the average machine lasts 4-6 months before starting to leak. A $ 500 machine should work for at least 3-4 years. I advise anybody who is interested in this product to do some research online. The results are astounding... "Great Machine but very delicate", This is an awesome machine and it looks hot in your kitchen. However, unless you plan on using it only sparingly, don't bother with it. I live and breathe espresso, so I used it at least three times a day or more. It worked perfectly for about a year and then it just stopped working one day - without warning. Id say if you wanna buy it for the looks and plan on using it only once or twice a week - its a great purchase. Otherwise skip it and buy something like the Rancilio Silvia; which Im planning to purchase to replace my non-working Granos. "Got it replaced.", Had it for 5 months and got it replaced by a Nespresso LeCube. The Granos looks great but is far too noisy and leaky. I also disliked the fact it discarded the water from the line into the pan making a mess. But it does look great. "Poor Customer Service", I received my Granos as a birthday present two years ago. As had already been reported here, the machine is great--when it works. I thought I was the only one who had leak problems but most everyone who wrote a review here reported the same problem. Leak from the bottom and leak from the water container. I called customer service to report the problem and they sounded like they've never heard of the problem. They asked me to return the machine but I didn't bother. A good customer service should have already heard the problem before customers call. A $600 espresso machine should last more than two years. I can't believe a company like Bodum is not concerned about its product. I'm buying another espresso machine and it's not going to be Bodum again. 
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