Others say...

"Water Water Everywhere"
While this makes good coffee, it has Leaked From Day One. At first I thought I was just pouring in the water wrong. But, no. It leaks.

I thought about returning it but it would be too much of a hassle to box it up, drive to UPS, wait in line, drive home, etc. My time is worth something. It is very stylish too I think. If you don't mind the water everywhere.

"Third time's a charm?"
I received this product as a gift this past Christmas. Initially I was thrilled because I had seen it while Christmas shopping, and deemed to make it mine after the holidays. I should have known it was going to be a problem when I went to make the first pot of coffee, and I ended up up with a huge puddle of water on the counter top. Being that this was my dream machine, I figured I just missed the opening and spilled some. Wrong...it leaks! This appliance should have come with a lifetime supply of paper towels to compensate for the leakage!
Anyhow, by March the machine died completely. I was able to replace it, thinking I just got a lemon. I am very disappointed to report that here it is 3 months later, and now the reservoir doesn't drain completely, and I know from past experience and previous reviews, it's just a matter of time before this one dies.
I wish I could just return it, and get something else, but I have a feeling I'm stuck with this albatross until the warranty runs out or until I get tired of playing this game.

"Beautiful machine, makes good coffee, but difficult to use"
The difficult part would be pouring the water into the reservoir. It is a tiny little space that is difficult to pour directly in. While you are doing this, you have to watch the side of the machine to see how many cups you are pouring into it. If you use the part that holds the brewed coffee, which has a little pouring spout, there is no measurement guides. I wind up with water EVERYWHERE! I don't know what they were thinking!! It does make good coffee if you don't mind the clumsy, messy way to fill it. I almost can't wait for this to break so that I can go back to a Hamilton Beach Brewstation,Hamilton Beach 47454 BrewStation Deluxe 12-Cup Coffeemaker which I would highly recommend over this machine. Same concept with the just put your cup under, press and fill your cup. ( I have had 3 Brewstations and LOVE them!!)I would just return this, but I went on and on to my kids about how I wanted one, so they would be very upset if I did not smile and use it with love.


"Love this coffee maker"
We are serious about good coffee and this maker provides just that. But the added convenience of the the on- demand feature is a major bonus. No carafe to rinse, no coffee spills on the counter. It sounds like a small thing, but you'd be amazed how much tidier the kitchen stays with this machine. We have had no problem, as mentioned in an earlier review with a "plastic" taste to the coffee.... But we did run the whole system several times with plain water before making our first pot. The single down side we have found is that you can't fit a tall "go" container under the spout, so if you're one of those who's always taking coffee with you, this probably won't be the maker for you.

"Good idea, but needs some design changes"
I bought this coffeemaker for the office. It lasted for a little over two years brewing 3-4 pots/day. I liked the idea of not having a glass carafe because they break easily ($15-20 replacement) - especially if you put it in the dish washer. We replaced 3 of them in a year using a previous coffee maker.

The unit has a plastic tank where the coffee is stored. The coffee is pretty good, but it takes about 10 pots or so to get rid of the slight plastic taste in the coffee when you first get it.

The unit began to fail in about 1.5 years. We needed to unplug and plug the unit back in a few times once in while to get it to work. That went on for about six months until it finally wouldn't come on at all. So, they have an electrical design problem.

I believe others have reported the same electrical problem as well.

I replaced the unit with the same model because I still like the idea of not having a glass carafe.

The unit is also very easy to clean. The tank lifts right out from the unit and is easily washed together with the basket and the steel meshed filter.

Coffee grains stick to the drip spout located in the top lid of the unit as the hot steaming water drips onto the coffee grains - the grains almost touch the spout. The spout isn't removable, so to clean the spout, I turn the unit upside down and run the top cover under the water faucet to flush out the holes in the drip spout. You need to be careful that you don't get any water into the electrical area of the unit, and that you drain the spout well or else you'll get water all over your counter top. Luckily, there are no electrical components in the plastic lid.

It's a good unit - but it can be improved. They should use more stainless steel or ceramic components to minimize the amount of plastic parts that come into contact with the hot coffee which taints the flavor of the brew. They should also allow for the top cover to be removable to facilitate cleaning the spout.

Any coffee connoisseur knows the importance of having an absolutely spotless coffee maker to producing quality tasting brew.

They need to fix the electrical problem as well.

I use a carafe to pour water into the unit. If you don't pour carefully, you will have a flood on your counter top - guaranteed.