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Others say...
"Awesome automatic espresso maker" For an automatic espresso machine, this one takes the cake. It does it all and it's easy to clean. The control panel is a little touchy but easy to use otherwise. Definitely worth the price tag, I can stay in my pajamas and still have a breve first thing in the morning! "Steamed......" For $1500 there is way too much plastic on this machine. The plastic latch which opens the front door is paper thin and very small. It will be broken by the first person who reaches for it with any less than subtle pressure. The machine is gorgeous to look at. It espresso production is flawless and very flexible. The machine turns off if the water hopper is low. That should save the pump in the event of low/no water situation. The dregs hopper shows full way before it is. That is a minor annoyance. My only real complaint is the lack of power from the steam wand. I know this is not a commercial machine but it takes some time before the milk is steamed to the right temperature/consistency. For fully automated home use, this machine is pretty good. For $1500 it should be very good.
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Saeco 00034 Incanto Sirius Super Automatic Espresso/Coffee Machine
Why I buy this one ? - Super-automatic espresso/coffee machine housed in stainless steel - 15-bar pump pressure; stainless-steel boiler; removable brew group - Large, interactive, touch-screen display; SBS brews to individual tastes - Aqua Prima water filter; 68-ounce removable water tank; ceramic grinder - Ships within US only; does not ship to Canada It's better to buy this one too...
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What our customer's say! "Super saeco machine", The only one concern is that cappuuccinator is not included. The best machine that I have ever used! "Not reliable!", Bought the Incanto Espresso Machine (plastic version of the Sirius) in March 2006. Every two months I had technical problems. Reported this several times to Saeco. Every time I had to go to the UPS Store, paid each time over $ 50.= shipping and it took always a month, before I had the machine back. Very poor communication between Saeco Customer Service and the customer. The last time I received the repaired Incanto, it stopped already after two days and I was fat up with this machine. Paid $ 800.= for that plastic, bad, not properly working machine. Saeco received a lot of angry emails from me and I also asked Better Business Bureau for help. That worked. Finally Saeco upgraded me to the Incanto Sirius. This machine makes real good cappuccino's and espresso's, but immediately I had a problem with the button. For one cup espresso, you have to push (very slightly) one time, but most of the times, I get two cups instead of one. That does not work well. Indeed just two months later, this machine also stopped working. The screen constantly asked for "ventilate". Back to Customer Service from Saeco and back to the UPS store. When I received the machine back, there was no filter anymore in the water tank. It seemed that this filter caused the problem for not working. Probably there were more problems with that filter, because Saeco does not sell the Sirius with a filter in it anymore. From May till October I live on the campground and I always use a Starbucks Barista (also Saeco) machine, without any problems. Nobody else uses the Sirius Machine in that period. The last four months (new record) the Sirius Incanto worked. I was totally surprised, but a month ago it stopped again. This time the screen asked "install the brewer group". I removed, placed the brewer group several times, but still the same text and no more espresso's. I contacted Saeco again. The micro-switch that confirms installation of the brewer group does not attenuate completely to tell the machine the brewer group is installed. Four weeks ago, back to the UPS store and this time they charged me $ 74.= for shipping. Why do I always have to send the machine's to the East Coast? Is there nobody in the Northwest who can repair espresso machine's? Now four weeks later, I'm still waiting. Emailed Saeco several times with questions: What's going on? Did they already repair the machine? If yes, what was the problem? When do they return this? Not any reply from Saeco. Oh, this is my 5th dying Saeco, but the Starbucks Barista is a survivor. It gives me good cappuccino's and espresso's, good foam and it is a wonderful replacement, when my expensive machine has to go back to Saeco. My best friend uses daily her Barista machine for ten years now and had never a problem with it. Okay it is a little bit more work, but less expensive than the Sirius Incanto. You can buy 3 or 4 RELIABLE Barista's for the same price as one Sirius. UPDATE March 4 2008. Yesterday I received the (repaired???) Sirius, made two very bad tasting espresso's and it is dead again. It is impossible to read the screen, behind the plastic protector it is wet, screen is hazy. Opened the door to the brewer group, it was all wet inside and leaking. Yes again, back to the UPS Store. "A Nightmare", I'll begin by stating that when the machine is working it produces terrific ristretto, espresso and americano. The frothing unit also functions well when working. The problem is that it is an unreliable machine that breaks down very frequently. I have had several replacements and some haven't even worked out of the box! This is clearly the least reliable product I have ever owned in any category. I don't understand why the company just doesn't recall them, destroy them and move on to a design that will reflect quality and concern for their customers. My advice is to avoid the Saeco Incanto Sirius at any cost. "exasperation", I purchased a Sirius Incanto coffee machine a little more than 1 month ago. I had problem immediately. The first machine snapped and popped then I asked for coffee and it would grind my coffee and discard it to the dreg drawer, dry. Would not make coffee. I spoke to the techie at Cafe West and he agreed that the machine probably needed a new brew group and sent another. I inserted the unit and the machine did the same thing: snap, pop, rattle, discard ground coffee, stop. I called again (it's an expensive item), they sent a different machine and I returned the first unit. OK, works much better. Still a noisy item and has begun a/o today throwing out the ground coffee without making coffee. And although there are plenty of beans in the hopper, won't make coffee unless I add more. Not my best purchase but, when it does cooperate and make me some coffee, it is heavenly. "As easy as it gets", Have had this unit for about 4 months now. It gets a lot of use in my house. Pros: Grinds the beans to order. Makes delicious coffee and espresso. Steams and froths milk. Looks great. Ultra-easy to use. No problems so far. Cons: Some functions took a little figuring out. (Manual not very helpful). Cleaning is easy once you figure it out, but getting the hang of removing the dregs tray took some time and reps. The qualitative difference in your brew from the different settings was not apparent at first, so it takes some time to get them lined up to deliver the drink you want. Water reservoir is too small (holds about 15 cups of water, but we are always filling it). "Dregs holder full" message is automatic after a certain number of brews (10, I think), and will not allow you to continue making coffee until you have emptied the dregs container. This is easy, but it is not dictated by whether or not the container actually is full (if you emptied the container after 4 brews, it would still come on 6 brews later regardless). This is a heavy, substantial unit, and while there is some plastic involved on the inside, it does seems that it will last a long time. I hope so, because it wasn't cheap, but it really does deliver the goods. Your coffee is only as good as the beans and water you put into it. The 4-star (vs. 5 possible) rating is only for the niggly little usability Cons listed above, none of which affect the quality of the coffee or the durability of the machine, which are first-rate. ![]() |
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