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"Excellent results!"
This product does a great job! It left my carpets looking like new. With the side blowers, the carpet dries within an hour. My only complaint is that the area of the machine where the rollers are that scrub the carpet is hard to clean out when you're finished.

"Best Steam Cleaner for D0-It-Yourselfer's I Have Ever Used"
I am somewhat hesitant about writing a review about a product that already has its fair share of reviews, but there are a number of points, and a couple of pictures that I felt should be shared.

About 10 years ago, I purchased rather nice house, built in the early 1970's, that had carpet throughout, including the bathrooms. Most of the carpet had been replaced once, with the exception of the two full bathrooms. Three or four weeks after its purchase, spots began returning in the carpet, in addition to the marks in the bathroom carpets that were there from the very beginning.

I went out and bought the best Hoover steam carpet cleaner I could find: six brushes, a power brush, and some other parts that made it the best for its time. Using it gave me good results, but not quite as good at the mammoth machine you could rent at the grocery store. The stains sometimes went away, but they always came back. I used the Bissell Allergen cleaner and the house smelled "fresh" for about 2-3 days afterwards.

Recently, we've had some guests at the house who have terrible allergies, so I decided it was time to get a better carpet steamer. Since we have an electric hot water heater, the idea of the steamer heating the water 20-25 degrees seemed like a great idea. My only problem was deciding: Do I select Bissell 9200 ProHeat 2X Upright Deep Carpet Cleaner or the 9500 model. I selected the Bissell 9500 ProHeat 2X because it has all of the attachements and it expells hot air to the back and sides to help speed-up the carpet drying time. I made the correct choice because the floor head and power scrubber, along with the hot air dischargers make this a great carpet steamer, and well worth the extra $100.00 or so you have to spend.

Here are the five reasons I found that make this the steamer to purchase:

1) It cleans! Now, I know that sounds too simplistic, but two weeks after steam shampooing with the same solution, the house smells like it was just cleaned. After 3 weeks, and our dog coming-in from being out in the rain has sort of neutralized the "fresh" smell, but the house still has a clean odor. I have posted two pictures taken of the "blue" carpet in one of the bathrooms. From the "before" picture, you will see a "black" line along the cabinet, where it looks like water splashed against the cabinet ran down the cabinet and onto the floor. This line NEVER disappeared after cleaning before, but it did after I used the Bissell 9500. The picture almost looks like the "black" line is there in washed-out form, but what's left is more of an indention. Did it take-out all of the stains from 30+ years? No, there are some, like some spilled hair dye, that didn't come-out, but those that were left are much lighter (I have learned that using "Shout" immediately will take-out the worse spills, e.g. I spilled some black shoe edging on the carpet... I sprayed some "Shout," and it came right out, even though it took me three minutes to get the Shout and the wet towel to clean it up.)

There was also this brown stain next to the wall in our living room that has been their the whole 9 years I've lived here. I think it is some of that Old English dark wood polish. Because it was behind the sofa somewhat and was so close to the wall, it was difficult to get to, and never lightened, much less gave us any indication that it was going to come out. It came right out using the hand control.

Our vacuum is a Kirby G4. It is a very good vacuum! When I used the Bissell 9500, unlike using the Hoover, I had more dog hair and other fuzz suddenly appearing as I cleaned, which showed me that it was cleaning deeper.

2) The hot air discharge does help the carpet dry faster. The carpet will still be damp, but it dries in 2 hours versus 4 hours time.

3) The machine is designed better. Cleaning just one floor of carpet was tough on my shoulders. The Hoover made me feel like I was shoveling coal when I pushed it, and like I was pulling-in an anchor on a boat when I pulled it back. There is a balance between the weight before and after the big rear wheels that makes the Bissell 9500 easier to use. Also, the handle in the middle makes it easier to pick-up and carry upstairs and back. Also, it is built better. I filled-up the machine's water and solution containers, then left it on the carpet for several hours. No solution or water leaked out. I cannot say the same about my old Hoover. Also, the hose wraps better and the attachement is held better by a latch to keep it and the hose from unwrapping.

4) The controls let you adjust for heavy, normal, light or plain water, thus helping you use only the amount of solution that you actually need to use. Also, the "shooter" for the dispensing of extra solution is helpful sometimes when you find a spot or two that didn't come-up.

5) The power scrubber not only brushes the carpet while spraying solution (there is a slide switch for whether it is spraying solution or vacuuming-up the solution), but it cleans the carpet as good as the main machine, which was not the case with my old Hoover.

Is the Bissell 9500 ProHeat 2X worth the extra $100.00? Yes! I take care of my home appliances, so I expect this one will last 10 years, or roughly $10.00 extra per year, which isn't very much when you consider it this way. My Kirby G4 vacuum has already lasted 13 years, and it is doing great still, so "Yes, the 9500 is worth it, especially if you figure it costs only $10.00 more per year. There is a drawback, though. I like using it because it does such a good job, but since it does a good job, I won't have to use it as often as I had to use the Hoover. Oh, well. I guess I'll have to take-up another hobby!

ADDITIONAL NOTE: I have had my Bissell 9500 for about two months, and I have noticed something: I live with a bunch of slobs! Before I got the Bissell 9500, my rugs did not get as clean, thus they didn't look like they were getting dirty. Now, because they get so clean, when the dog, or wife (or even I, the worse culprit, sad to say) tracks in dirt, it shows. I know this really isn't a complaint, per se, but I thought I should warn you that your rugs will get so much cleaner that you'll get more upset now when people, and pets, track dirt on them.

"Works great!"
Impressed with the way it cleans a dirty rug (we have four active grandkids). Very nice feature is that it doesn't leave the carpet so wet that you have to wait half a day to walk on it (like professional cleaners). Also liked the very fast delivery of unit via Amazon's prime shipping.

"A TRULY great machine"
I read reviews and researched again and again because I was afraid to end up with a piece of junk like the Hoover FloorMate I owned. I actually was looking for something to clean my vinyl and linoleum floors to replace it and just happened to see that this carpet cleaner listed doing both carpets and other flooring. I finally decided after falling in a wet spot in the middle of my kitchen while carrying buckets and mops to give it a try. What a relief when I used it in my kitchen and diningroom. Yes it is a little heavy to push back and forth but so is carrying buckets of water and having them slop everywhere. It cleaned better than the Floormate and left almost no water on behind. It is taller and doesn't get under the smaller spaces but neithe did the Floormate do so well there.
Next I hit the livingroom. I have a husband, a dog and ivory carpet in there. I spend a lot of money having the carpets cleaned several times each year. Our house is LIVED IN. It did a wonderful job even on the really nasty spots. This thing will save enough to pay for itself in less than a year and it certainly seems well made.I have always had good luck with Bissell products and I will NEVER buy another Hoover ANYTHING (which is made in China for Dirt Devil)again.

"Easy to use, good results"
The innovative design with a bladder for clean water inside the tank where the dirty water is stored makes emptying and refilling the machine alot easier. It does limit the amount of water you are able to store so you do have to make frequent trips to the faucet. Very little instruction is required and the section in the manual required to get started is only a few pages. I am very satisfied with the Bissel product and the general shopping experience Amazon offers.

 

Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends

List Price : $349.99
Our Price : from $293.79

Why I buy this one ?
- Deep cleaner with dual brushes and 2-in-1 water tank
- Light clean, normal, heavy traffic, and rinse settings
- Water heating and hot-air system; heavy-duty spot cleaning
- Variety of on-board tools and accessories included
- Measures 19 by 13 by 44 inches; 1-year limited warranty



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What our customer's say!

"A great little workhorse!", After reading numerous reviews, and paying almost $[...] for a professional carpet cleaning, I decided to get the 9500. I was fortunate enough to find it at a local Linens and Things store during their closeout sale, so I saved almost $[...].

The assembly was fairly simple. I tried it on my daughter's 5'x7' area rug (brown) that she was going to throw away after her puppy considered using the rug continuously as it's pee mat. I used the sample solutions that came with the cleaner. It took me about 1 hour to go over the rug three times, twice with the solution, and once as a water rinse. The rug was nearly dry when I was done. The water came up dirty and the carpet nap had a "fluff" look to it, so I know the suction and brushes were doing their job. Although I couldn't smell any urine residue after the cleaning, my daughter said she got a whiff of a faint odor. However, after the rug was completely dry, she said the odor was gone. (I actually think she was smelling the dampness of the rug and backing.) It took me one refill of water to do this size rug but that wasn't really a big deal. The suction was fantastic and left no residue on the carpet after finishing.

I decided to purchase, for future use, the Pet Odor and Soil with Scotch Guard solution for any other cleaning. I also bought the prespray that is made for the pet soil as this is the main reason I need to continuously clean my carpet.

My home is 50/50 (carpet and tile) and this cleaner is geared for both. I used to have a Hoover Floor Mate for my hard floors which cleaned nicely for the first few times. However, the rubber seal around the floor nozzle has ripped so it no longer gets the suction it once had. I have not been able to find a replacement part for the machine as Hoover has changed the design, so my Floor Mate is now a piece of junk. I am curious as to how well the Bissell will clean my tile. Right now, we still use a spray bottle of water and a swiffer type mop (after vacuuming first). I thought the steam might clean the tile much better, but reviews I have read using these carpet steamers on tile have not been that great. I will have to update this review once I clean my tile floor.

Overall, I gave the machine 4 stars because it does what I purchased it for. The assembly was easy. It has tools for hard floors and upholstery too. Unfortunately, I can only store some of the tools on the unit, so I keep the others in the mesh bag that came with the machine (and store it somewhere near the machine so it doesn't get lost). The cord length is adequate; any longer, it would get in the way. I was both surprised and pleased as to how quiet the steamer is. (My vacuum is by far noisier.) The buttons are located on the handle so they are easy to reach. I really like having separate containers for the water and solution. The machine blends the mixture automatically based on which cleaning level I choose (there are 4). That way, any solution I have remaining, I can pour back into its container for next use instead of having to dispose and waste it. The carpet was almost dry once I was finished. I am quite pleased. More information will be added if needed as I use this machine more.

"Bissell 9500", I'm not a "review writer", but this cleaner is so amazing, I have to send one in. I had debated having the carpets cleaned, or purchasing a steam cleaner this year. Sears gave me 30 days to return it if I wasn't happy, and I fully expected to after the first try.
I started on a particularly bad section of hallway, carpet that is 13 years old, including stains that the professional cleaners had not been able to remove. We also recently had a hurricane here, and were without power for two weeks. So the doors and windows remained open, with the added bonus of all the sawdust being tracked in from cutting wood to board up the house.
I was shocked that my first run through produced incredible results! Even the stains the pros left behind. Even the new puppy stains. And it was easy! It made me want to keep going! I did the whole house in two evenings, and cannot get over the results.
I had purchased fabric to recover the kitchen chairs which were in pretty rough shape. For the heck of it, I tried the upholstery attachment on one of them. The seat cushion came out looking new. I did all 4 chairs in 20 minutes.
I am so happy with this product, I went back and purchased the warranty, because I know this cleaner will be used alot over the next 3 years. Sears also nicely price adjusted it, since it is now on sale.





"This steam cleaner ruined my carpets!", This steam cleaner worked great the first time. After a few more uses my carpets are now totally ruined. It has left light and dark stripes on my carpets and the water does not dispense evenly it leaves an inch wide stripe of water. I was told on the phone that no that was not normal for this steam cleaner. Now they are sending me a return Fedex label to send it back to them for either a repair or replacement. I did not keep the box so now I have to find a large strong box and package it up and take it to Fedex which is very time consuming. I am going to file a claim to have my carpets replaced but I am very skeptical it will result in Bissell resolving this. Until I hear from Bissell we have to live with this carpet that has been ruined from using their machine until they decide what to do! At this point I highly advise against purchasing a steam cleaner from Bissell. I wish I had purchased another brand. Bissell has put us in a very expensive situation.

"Great Carpet Cleaner, Great Service", I just used the Bissell 9500 ProHeat and I love it. I had a dirt devil previously and the Bissell is so much better than that one and better than most rental cleaners that I have used. I love that it has on container for both the clean and dirty water. It makes refilling and dumping a lot easier. Most cleaners have two tanks but the Bissell has one tank with a "bladder" (their term) inside of it. When the clean water runs out the dirty water tank is full so you refill and dump at the same time. This is a big time saver. Though the tank does not look big it holds a good amount of water and lasts a long time.

I also like that the cleaning solution is kept in it's own tank and the solution is mixed in with the water automatically depending on what cycle you use (heavy, normal, light). The clean shot is a nice touch too. Previously I would walk around with a spray bottle and spray spots. Now I just hit a button while I'm cleaning. Again, a nice time saver.

The attachments are nice. There are four brushes. One for the stairs, one for furniture, one for spot cleaning and a turbo brush. The first three are all the same except they are different widths. The turbo brush spins when in use. The hose and attachments work well at cleaning tough spots and are the best attachments on any cleaner I have used. The only problem I have with the attachments is that there is only three spots on the cleaner itself to hang the brushes, but I have four brushes. Not a big deal but kind of strange.

I would have given four and a half stars but it wouldn't let me. So it has to be four. The reason is that while cleaning small carpet fuzz accumulates on the floor when you are cleaning. The fuzz does get sucked up after a while but it gets kind of annoying having to keep going over spots you already did because of the fuzz. The carpet also leaves streaks in the carpet, but I have found that to be true with all cleaners.

Overall I find this machine to be wonderful. In addition to a good product I also received good customer service from Bissell. One of the hose hangers was broken when I took it out of the box. I called Bissell and they sent me a new one at no charge and with no trouble. Also Amazon gave me great service. I bought this ant a higher price on Amazon and a week later I found it for a lower price. They refunded me the difference.

"If only the "Lemon Law" applied to such items", I bought this in August, assembly was a pain but OK. Used it right away loved the way my rugs looked.
We had a halloween party, on top of our every day wear with 2 dogs and 4 kids. I wanted to clean the rugs to get ready for Thanksgiving- IT DID NOT WORK! I paid $299 for this at Bed Bath and Beyond and it only worked 1 time.
I called Bissell, they made me go through a hundred steps to check if it was user error. IT WASN'T. They suggest I take it to the repair shop, maybe I ask too much but I want a refund, I don't want a repaired machine. For what I paid it should have worked at least 2 times before repairs were needed. If the machine is that cheap I'd rather get a refund and buy a HOOVER. They will not refund but will send me a postage paid return label and when they receive the machine send me a brand new one. Of course I need to find a box large enough to send it in since I didn't save the original package (we're limited on storage so I don't save empty boxes. All this back and forth pretty much guarantees I will not have a new machine in time for Thanksgiving so I will be renting one. I only wish I could bill Bissell for the rental since they won't refund the faulty machine they sold me.
There should be a "Lemon Law" for home appliances




 
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Read this reviews before You buy...

"This Machine is awesome", I was unsure as to how well this machine would work. Let me tell you, it worked great. My carpets dried quickly, and areas of my carpet that I had written off as a lost cause came out looking like new. I have 3 dogs, and this was a miracle. The clean up was kind of a hassle, but well worth the outcome. We are thinking of selling our home soon, and dreaded the thought of having to replace carpeting before having an open house.
I would recommend this for any residential application!

"Excellent Product", This cleaner is extremely powerful and very well manufactured. The heater makes a big difference in the level of cleaning. It is very sturdy and really removes dirt, as well as old stains. I was really surprised to see the improvement in my neglected carpet after just one use. There is a little more assembly than I would have liked. All in all, I'm glad I spent the extra money. This is a quality product.

"Shampooer", The assembly is a little difficult. The directions were not all that clear. That makes it a bit cumbersome at first, but once you figure out how to use all the attachments, it is pretty easy to use. It works well, but the biggest downfall is that it uses quite a bit of detergent, so that is costing a bit more money than I like. Other than that it seems to work just fine.

"This cleaner has saved my dog's life!", Long review short, if you're looking for a carpet cleaner, BUY THIS MACHINE.
I have to say that I am extremely happy with buying the 9500 Proheat. I was very wary about it working as advertised, but all of my fears went away after the first couple of uses. First some background: I am a 34 year old male, and I've lived in my house for 12 years now and have never had the carpets cleaned. Imagine how much dirt I've let accumulate with the traffic of two people, and two 75lb. dogs running in and out of the house every day. For the past couple of years, I was considering just buying new carpeting and then taking better care of it, but unfortunately my German Sheppard has developed all kinds of health problems. He has congestive heart failure, but his heart medication and water pills are working wonders and he's as playful as ever. The problem is, his water pill makes him need to pee a lot more often. Unfortunately, he sometimes decides to pee behind the couch. Tiring of cleaning up the mess every morning with normal carpet cleaning products, and the smell of urine not getting out of the carpet, I decided to buy the Bissell after some thorough research.

Putting it together wasn't too difficult, but I think the instructions could be a little better by including actual photos instead of illustrations of what part goes where.

At the risk of making myself look like a fool, please use this next section to help you learn from MY mistakes: I thought to myself, how hard can this be, just run the machine and that's that. I filled the bladder with water and the soap container with soap. Immediately, the soap container leaked all over the place. Well, I had cross threaded the cap so it wasn't seated correctly, I haven't had a problem since. My next step was turning the unit on and water began to leak all over the place from the hose. I checked the switch on the front and it was set to clean the floors so I thought I had a broken machine. I was getting aggravated because of the soap thing and the water spraying and leaking all over the place was very HOT. Again, user error caused the problem. When I put the hose together and latched it in like you're supposed to, I didn't pay attention to how I had the hand tool faced, the trigger was being pressed down so of course it was spraying water, just like it was designed. Solving that problem, I began to clean the carpet behind the couch but no matter what I did, the carpet was way too wet after each pass. Now I started to think about the negative reviews where others were having problems with wetness, I wasn't seeing an improvement in the carpet, it was just getting worse with all of the water, and I thought how this was the last hope for my dog's life in the house and how it seemingly wasn't panning out. I decided to forget I was a guy and I ACTUALLY READ THE INSTRUCTIONS!! Lo and behold, I was doing things wrong. Imagine that.

I found that the proper way to clean the carpet is: WHILE HOLDING DOWN THE TRIGGER, make a slow forward pass, and then a slow backward pass over the same line. Next, RELEASE THE TRIGGER and repeat the back and forth action. Repeat this second part until you no longer see water being sucked up. Suddenly, my results were improving!

After knowing how to properly use the Proheat, I once again began to clean the area behind the couch. It took many passes for the Bissell to clean 12 years of neglect and a couple weeks of pee. It literally took me 7 hours to clean up the 3' by 3' peed on areas to the point where the water being sucked up was no longer black. I learned two lessons here, normal carpet cleaning sprays and scrubbing is a useless task (doesn't clean deeply), and I will never neglect my carpets again. Thankfully, the rest of the carpet, while taking more than a few passes, did not take nearly as long to clean as the peed on areas.

The results? WOW! I can't believe the improvement. The carpet is almost back to its original color amazingly. If it weren't trampled down from 12 years of traffic, it would look new again, but that part is not the Bissell's problem, just the cleaning up of the dirt and it did its job admirably. And used correctly, the Proheat dries the carpet very well, leaving only a slight dampness that dries completely in a couple of hours. I've had this unit for a month now and have almost finished cleaning my entire house and it's still working just as well as Day One. While I haven't tried the powered hand tool yet, the 3" hand tool has worked fantastically well on my couch. I cleaned one half of the back to see how good it would work, and the difference between the two halves is like night and day. I was astonished by how dirty the couch actually is.

To sum things up, I am very satisfied with my purchase of the Bissell 9500 Proheat 2X. It cleaned my carpet very well, and the urine smell is no longer there from my dog's mishaps. Thankfully, his accidents have become WAAAAAAAAAAY less frequent too, added bonus! I think part of that is the Bissell getting rid of his scent. I really didn't want to turn him into an outside dog or worse yet, have to put him down.

If you're looking into purchasing this product, I HIGHLY RECOMMEND it. This machine cleans and dries well when used properly and if you avoid my earlier mistakes I have no doubts that you'll be very satisfied with your purchase.


"Does a great job. Fantastic. (The cleanup is a little messy).", I read the instructions before using this machine, but I didn't really know what I was doing until a couple of hours into a large room. I'll give details on how to use this for those who care.

The Cleaning
Our carpet has never been steam cleaned in the entire time we have lived here. So that is at least 7 years. There were stains all over the place because of our 2 cats and our 2 yr old girl. After cleaning our room the carpet looked fantastic. It looks pretty close to brand new. The cleanshot option works great. Once you get your aim right you can get rid of some of the worst stains like this. It got all the stains out of all the rooms except for a 2 year old faint cool-aid stain. (That one is going to take more work).

The Cleanup
The cleanup is pretty disgusting. Really really really disgusting. You will want to wear a gas mask and a hazmat suit for this. I think probably every steam cleaner is the same in this area, but its pretty gross. I produced a large pile of dirty carpet fiber from cleaning our living room area. Every couple of minutes I would see rolls of fiber left behind on the floor. I learned quickly that you need to pick these up every time they are produced. So I would have to stop the machine every 5 minutes, pick up the fibers, and start again. Finally I got a handvac out and used this. I'd just vacuum up the rolls as I went. Our carpet was really dirty so I had to empty the water tank several times. I was looking at the black and white checkered disc that spins when you squeeze the handle trigger. When this stopped spinning when I squeezed, then I knew it was time to empty the water tank. (Maybe thats not often enough). I think I probably had to clean the tank 2 times for every 1 tank full of formula. You are going to want to do empty this in the toilet, and rinse it and fill it in a bathtub. After I emptied the tank I would have to rinse out all the carpet fiber that got into it. The hardest part is where the water comes out of the tank. There would be a collection of fiber that doesn't easily come out. The top part of the water tank will have fibers in it too. Just fill it up full of water and shake it around a bit and you'll get it all out after a couple of tries.

Also the rollers will end up with fiber all in them. Now I realize that its probably best to put on rubber gloves and pull out the big wads of it for every cleaning of the water tank. But I didn't do this until I had done 3 rooms.

How To Clean a Room
I went through a bottle of formula before I realized that you don't squeeze the handle the entire time you move across an area. Here is what I ended up doing.

1) Vacuum the area really well. (I have a dyson for this, but of course you don't need a dyson).
2) Clean the area with the bissel. When you squeeze the handle, you are dispensing the formula onto the floor. The goal is to dispense formula over the entire floor only once. So you squeeze the handle and move the bissel in one direction and then release the handle and move back over that same area again.
3) Rinse an area. After I have cleaned a good portion (like make a 5 ft square of carpet) I flick the switch to water rinse. Then I squeeze the handle for both directions of each swipe of carpet. (So you are squeezing the handle twice as long as when you are dispensing formula). Flick the switch back to clean and clean the next area. Keep doing this for an entire room: clean, rinse, clean, rinse, clean, rinse, etc.
4) Cleaning a tough stain. I was too lazy to follow directions and go over all the stains with the tough stain cleaner first. But the clean shot option took care of all of our stains. You go through formula faster this way, but I still find that easier than using tough stain formula first on a room and then cleaning it. (And our cats have puked all over our house, so this was a very very heavily stained carpet).
5) Drying. The bissel is supposed to help dry the floor. I don't have another cleaner to compare this to. What I did (and I'm not sure if this is correct), is I turned on the heater option for the entire process of cleaning and rinsing. After the rinse I went over each again one more time without ever squeezing the handle (just so this would do more drying). So if you do this, then you are doing this for a room: clean, rinse, dry, clean, rinse, dry, etc. After I was done, the floor was still damp. When I walked into the hard kitchen floor after walking across the living room floor (after I cleaned it) I fell on my butt because the bottom of my feet were so slick. So be careful. I wore shoes and put towels on the kitchen floor so I and my pregnant wife wouldn't fall.
5) Moving furniture. We have fleas. So I felt that I needed to do literally every square inch of a room. So I moved every piece of furniture in the room and got every square inch. What I did was I did the area around the furniture, and then moved the furniture onto where I had cleaned and then did where the furniture stood. Then moved it all back.





 
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